Last updated: June 8, 2025

This Privacy Policy explains how Lustra by Jakob Spik (“Lustra”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from lustra-light.com (the “Site”) or otherwise interact with us.

By using our Site or Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

Information you provide directly:

• Name, email address, shipping and billing address
• Order and payment confirmation details
• Messages or inquiries you send us (via forms or email)

Information we collect automatically:

• Site usage data (via cookies and analytics tools)
• IP address, device type, browser type, and pages viewed
• Interaction with emails or ads we send

Information from third parties:

• Shopify (our ecommerce platform)
• Payment providers (for secure processing)
• Marketing and analytics tools (Klaviyo, Google Analytics, Meta Pixel, and TikTok)

2. How We Use Your Information

We use your personal data to:

• Process and ship orders
• Communicate about purchases or customer support
• Improve our website and user experience
• Send marketing emails, if you’ve opted in
• Detect fraud or misuse
• Comply with legal obligations

3. Email Marketing

We send marketing emails only if you explicitly consent - either through our newsletter form or by ticking the marketing opt-in box at checkout. You can unsubscribe at any time using the link at the bottom of any email.

We use Klaviyo to manage marketing emails and store your consent data securely.

4. Payment and Fulfillment

Payments are processed via Shopify Payments, which includes:

• Credit and debit cards
• Apple Pay
• Google Pay
• TWINT

We do not store your full payment details. Orders are shipped using Swiss Post from our studio in Lausanne, Switzerland.

5. Cookies and Tracking

We use cookies to:

• Understand how visitors use the site
• Personalize your browsing experience
• Show relevant ads through platforms like Meta or TikTok (if consented)

Cookies may be set by Shopify, Klaviyo, Google Analytics, Meta Pixel, and TikTok. You can manage cookie preferences in your browser or through our cookie banner. Blocking cookies may affect site performance or functionality.

More about Shopify cookies: https://www.shopify.com/legal/cookies

6. Your Rights

If you are located in the EU, EEA, or Switzerland, you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to marketing or data processing
• Request a copy of your data

To exercise these rights, email us at hello@lustra-light.com. We may need to verify your identity before responding.

You also have the right to file a complaint with your local data protection authority.

7. Data Retention and Security

We retain personal data only as long as necessary to:

• Fulfill your order
• Comply with legal requirements
• Resolve disputes or enforce our policies

We take appropriate technical and organizational measures to protect your data, but no system is 100% secure.

8. International Users

Your data may be processed in countries outside your own, including Switzerland, the EU, and the US. Where applicable, we use Standard Contractual Clauses or other approved safeguards to protect your data during transfers.

9. Changes to This Policy

We may update this Privacy Policy. The latest version will always be posted here with the “Last updated” date.

10. Contact Us

If you have questions or want to exercise your data rights, contact:

Lustra by Jakob Spik
Chemin des Bossons 44
1018 Lausanne
Switzerland

Email: hello@lustra-light.com
Phone: +41 79 843 89 16